Customer Service

Questions and Answers ...

Gown & Product Info

A: Yes we do at our flagship boutique, RG Couture , 144 Church Street, Millbrook, NY 12545.
A: Yes we do custom measurements at the flagship boutique. Keep in mind several appointments may be needed.
A: If the selected dress is in stock 7 to 10 business days. If the selected dress is not in stock expect 3 to 4 weeks.
A: All dresses are hand made here in the flagship boutique New York.
A: Yes you can, this will come under "a custom dress" and requires appointments and fittings.
A: A bespoke/custom made Couture dress is a hand made dress that is made in our flagship boutique.
The process:
• A Sketch is drawn of the dress design desired.
• The fabrics are chosen to best fit the desired shape.
• Your measurements are taken.
• A Muslin/Toile is made to fit your personal measurements then fitted and adjusted to the desired design.
• When all is just so, execution to the real chosen fabric is then cut and made to the desired design.
• Followed by several fittings to finish the final detailing.
• Voila! Your bespoke/custom made Couture gown is completed.

 

Payment, Delivery & Returns

A: We accept Pay pal / check / transfer.
A: U.P.S / DHL / Fedex.
A: You can bring returns or ship to our flagship boutique:
RG Couture
144 church street
Millbrook
NY 12545.
For shipped items please allow approximately 2 to 3 weeks for processing.
A: Merchandise must be returned within 30 days.
Merchandise must not be worn, altered, or washed and must be free of stains, pet hair, floor debris, and pin marks.
Merchandise must have all tags attached and be in the original packaging.
Gowns not returned in the original condition may be refused or subject to a $75 restocking fee.
Returned items are subject to exchange only or store credit.

 

Appointments

A: Our Flagship Boutique:
RG Couture
144 Church Street
Millbrook
NY 12545
Tel: 845 702 4280
Email: rowenasgill@yahoo.co.uk
A: At your appointment, you will receive expect advise, one-to-one attention for 45 minutes in our flagship boutique. We will provide a stylist who will guide you through the gown selection process. This will allow you to determine which style of dress suits you best and for your venue.
A: We advise at least 1 year in advance for custom made dresses.
A: We suggest you wear the color nude or white undergarments. Bring shoes …..Shoes are a must!